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Frequently Asked Questions
 


Account & Billing

Why can’t I sign in to my account?
To sign in, you must type your e-mail address and password exactly as you set them during your purchase. If you’ve forgotten your password, use the Password Recovery page to recover it. If you're still having trouble with your login, please contact our customer support.

I forgot my password.
Please use the Password Recovery page to recover your password. If you're still having trouble with your login, please contact our customer support.

How do I change my login credentials?
To change your e-mail or password, login to your account, click “Your Account” on the top right, and then choose “Account Settings.” Update your information and click “Update.”

I want to cancel my 7-day free trial membership or change billing options.
To cancel your free trial membership, login to your account, click “Your Account” on the top right, and then choose “Account Settings.” Under the Subscriptions section, click the link to show a list of your active subscriptions. Select the 7-day free trial membership and complete the cancellation form to stop future membership payments. If you wish to keep your free trial but would like to cancel a different subscription, please follow the above steps and select the appropriate subscription you would like to cancel.

Is my purchase secure?
Your purchase details are encrypted on 128-bit SSL. Our customer records are 100% confidential and never added to our search database.
 

Customer Support

Why do I need to pay for some of your services if I’m already a member?
PeopleVerified membership includes a vast array of useful tools & search engines, including reverse phone (including landing and listed number searches) and e-mail searches, people searches, public record reports, and social network searches. Certain search services, such as background checks, reverse cell phone searches and some premium contact reports, are sold separately and not included in the membership.

I want to unsubscribe from your email list.
If you no longer wish to receive e-mails from PeopleVerified, simply click the "Unsubscribe" link at the bottom of any commercial message you receive from us. Please note that you may still receive account and billing messages from us if you are a member. If you’ve used the unsubscribe link and you still get messages, please contact our customer support.

How can I contact PeopleVerified support?
To contact our support staff, either use the customer support form or call our support line at 1-888-797-0103. Our support team is available Monday through Friday: 6am - 7pm CST Saturday: 7am - 7pm CST Sunday: 6am - 6pm CST.
 

Membership

How many searches can I run as a member?
PeopleVerified members can run an unlimited number of searches during membership term. Not that sharing login details, conducting bulk searches, and using automated search tools are strictly prohibited. Background reports, premium contact information, cell phone and unlisted number lookups are sold separately.

What is the difference between a report and membership?
A membership grants you unlimited search access in our public records database, while a report shows you the results for a specific query (e.g. a specific person’s contact information). Memberships are a better bargain if you conduct more than a few searches per year. Keep in mind that cell phone and unlisted number lookups, background reports, and certain contact information searches are sold separately and not included in a membership.

Are membership fees recurring or one-time?
Wherever indicated, membership fees are recurring and will automatically renew upon expiration at the same price and term. We will send you an e-mail reminder 30 days before your membership renews. To change your billing schedule, please contact us.

What does a membership include?
As a PeopleVerified member, you can:
Run an unlimited number of people searches and find up-to-date phone numbers & addresses.
Find a phone owner with unlimited landline and listed phone lookups.
Instantly search our growing database of over 100,000,000 public and vital records.

What happens if I don’t find what I’m searching for?
If you are unable to find the record you are searching for, contact our customer support team and we'll be happy to help you with finding that record. Your satisfaction is 100% guaranteed.
 

General

What is a reverse email or phone search?
The term “reverse lookup” refers to a search that is based on a single piece of identifiable information. For example, if you have want to find out more about the owner of a certain e-mail address, you can use a reverse e-mail search to find out more about that person. PeopleVerified allows you to search by email address, street address, or phone number and find information about the owner.

If my search result is a public record, why do I have to pay for it?
If you’ve ever paid a visit to your local Department of Motor Vehicles or any other government office which houses public records, you’ve most likely come to realize that public information may be free, but it certainly isn’t easily accessible. In fact, a large part of public records are difficult to track down and require experienced professionals to attain. This is where PeopleVerified comes in. We specialize in aggregating and digitizing record databases so that they are readily available to you online. These databases are comprised from information which is derived from a diverse array of sources, including county courts, state databases, and hundreds of municipal websites.

Please note that cell phone and unlisted number lookups, background reports, and premium contact information reports are sold separately and not available on an unlimited basis. Background reports do not always include criminal information (since not everyone has a criminal record), but please note you will still be charged since we incur per-search fees from our data suppliers.

How do I opt-out my information from searches?
To remove your information from our records, please use our opt-out request form.
 
PeopleVerified is a people search engine which helps learn more about people. PeopleVerified is not a consumer-reporting agency as defined by the Fair Credit Reporting Act (FCRA).
Learn more about FCRA restrictions, By using our website you agree to our Terms. To learn more about the ways in which we protect our users please read our Privacy Policy.
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